Terms & Conditions

TERMS & CONDITIONS

1. Introduction

Welcome to Zowli Foods. These Terms and Conditions govern your access to and use of our website, https://zowlifoods.com/, and the services offered through it.

Zowli Foods provides an online platform that enables customers to discover restaurants, browse food menus, place food orders and access related delivery services.

By accessing our website, creating an account or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please discontinue using our services.

2. Definitions

For the purpose of these Terms and Conditions:

• "Zowli Foods", "Zowli", "we", "our" or "us" refers to the operator of the Zowli Foods website.
• "Customer", "you" or "your" refers to any individual accessing or using our services.
• "Restaurant Partner" refers to restaurants, food outlets or food businesses listed on our platform.
• "Platform" refers to the Zowli Foods website and associated digital services.
• "Order" refers to a food purchase submitted through our platform.
• "Delivery Partner" refers to an individual or service provider responsible for delivering an order.

3. Eligibility and Account Registration

Customers must be legally capable of entering into a binding agreement under applicable Indian law to use our services.

To place an order, you may be required to provide:

• Full name
• Valid mobile number
• Email address
• Delivery address
• Other information necessary to process your order

You are responsible for maintaining the confidentiality of your account credentials and ensuring that the information provided is accurate and up to date.

Zowli Foods reserves the right to restrict or suspend accounts involved in fraudulent, misleading or unauthorized activities.

4. Ordering and Food Availability

Customers can browse available restaurants, menus, food items and prices through the Zowli Foods platform.

All orders are subject to restaurant availability and acceptance.

Once an order is submitted:

• The restaurant may accept or reject the order.
• Preparation begins after order confirmation.
• Estimated delivery times are indicative and may vary.
• Certain food items may become unavailable without prior notice.
• Customers may be contacted if clarification is required regarding an order.

Zowli Foods reserves the right to cancel an order if an item is unavailable, incorrect pricing is displayed, or circumstances prevent successful fulfilment.

5. Pricing, Payments and Additional Charges

All prices displayed on Zowli Foods are in Indian Rupees (INR), unless otherwise specified.

The applicable order amount, taxes and any delivery-related charges will be displayed during checkout.

Depending on the applicable offer or order conditions, customers may benefit from promotional pricing and reduced or zero additional charges.

Zowli Foods may offer promotional campaigns, including first-order discounts, special pricing and limited-period offers.

Promotional offers:

• May be subject to minimum or maximum order values.
• May be limited to eligible customers.
• May be restricted to one use per customer or account.
• Cannot necessarily be combined with other promotions.
• May be subject to expiry dates and availability.

Any applicable charges must be disclosed before the customer confirms the order.

Payments may be processed through authorized third-party payment service providers. Zowli Foods does not independently store complete card credentials or banking passwords.

6. Order Cancellation and Refunds

Customers may request cancellation of an order through the available platform options or customer support.

Cancellation eligibility may depend on the order status and whether the restaurant has started preparing the food.

Refunds may be applicable in circumstances including:

• Order cancellation accepted by the platform or restaurant.
• Payment deducted but order not successfully placed.
• Duplicate payment transactions.
• Restaurant cancellation.
• Incorrect or incomplete order delivery.
• Other eligible service-related issues.

Approved refunds will generally be initiated to the original payment method.

The time taken for the refunded amount to appear in the customer's account may depend on the payment provider or banking institution.

Zowli Foods will not deny a valid refund request where a refund is required under applicable law.

7. Food Quality and Restaurant Responsibility

Food preparation, ingredients, packaging and food safety are primarily the responsibility of the restaurant or food business fulfilling the order.

Customers should contact Zowli Foods promptly if they receive:

• Incorrect food items.
• Missing items.
• Damaged or improperly packaged food.
• Food that appears spoiled or unsafe.
• Orders that do not match the confirmed purchase.

Zowli Foods will coordinate with the relevant restaurant partner to investigate and resolve eligible complaints.

8. Delivery Terms

Delivery estimates are provided for customer convenience and may be affected by:

• Traffic conditions.
• Weather conditions.
• Restaurant preparation time.
• Delivery partner availability.
• Incorrect or incomplete delivery addresses.
• Other unforeseen circumstances.

Customers must provide accurate delivery information and remain available to receive their orders.

If delivery cannot be completed because of incorrect information or the customer's unavailability, additional arrangements may be necessary.

9. Promotional Offers

Zowli Foods may introduce special discounts, coupons, promotional codes and introductory offers.

Promotional campaigns are subject to their specific terms, eligibility conditions, validity periods and redemption limits.

We reserve the right to withdraw or modify promotional campaigns where permitted by law. Any changes will not affect benefits already validly earned by customers unless required by law.

10. Prohibited Activities

Customers must not:

• Use the platform for fraudulent transactions.
• Submit false orders or misleading information.
• Attempt unauthorized access to our website.
• Interfere with platform operations or security.
• Misuse promotional codes or discounts.
• Engage in abusive or unlawful activities against restaurants, delivery partners or support personnel.

Violations may result in account restrictions or other appropriate action.

11. Third-Party Services

Our platform may contain links or integrations involving third-party payment providers, restaurants, delivery partners and other service providers.

Such third-party services may operate under their own terms and privacy policies.

Zowli Foods is not responsible for independent third-party websites or services beyond its responsibilities under applicable law.

12. Limitation of Liability

Zowli Foods will take reasonable measures to maintain the availability and reliability of its platform.

However, we do not guarantee uninterrupted or error-free access.

Nothing in these Terms shall exclude or limit any consumer rights, statutory protections or liabilities that cannot legally be excluded under applicable Indian law.

13. Intellectual Property

All website content, including branding, logos, designs, graphics, text and platform materials, belongs to Zowli Foods or its respective licensors unless otherwise stated.

Unauthorized reproduction, distribution, modification or commercial use is prohibited without prior written permission.

14. Changes to These Terms

Zowli Foods may update these Terms and Conditions from time to time to reflect changes in our services, business operations or applicable laws.

Updated terms will be published on this page with the revised date.

Continued use of the platform after changes take effect constitutes acceptance of the updated terms, to the extent permitted by law.

15. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India.

Subject to applicable consumer protection laws and jurisdictional requirements, courts and competent authorities in Mumbai, Maharashtra, shall have jurisdiction over disputes relating to these terms.

16. Contact Information

For questions or concerns relating to these Terms and Conditions:

Zowli Foods

Email: [email protected]

Address: 11/13, Botawala Building, 1st Floor, Horniman Circle, Fort, Mumbai, Maharashtra – 400001, India.

Website: https://zowlifoods.com/