Privacy Policy

PRIVACY POLICY

1. Introduction

At Zowli Foods, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, process and share information when you visit https://zowlifoods.com/, register an account, browse restaurants or place an order.

By using our platform, you acknowledge this Privacy Policy.

2. Information We Collect

We may collect the following categories of information.

A. Personal Information

When you register or place an order, we may collect:

• Full name.
• Mobile number.
• Email address.
• Delivery address.
• Account login information.
• Other information voluntarily provided by you.

B. Order Information

We may collect information relating to your transactions, including:

• Food items ordered.
• Restaurant details.
• Order date and time.
• Order value.
• Payment status.
• Delivery instructions.
• Order and transaction history.

C. Payment Information

Payments may be processed through third-party payment gateways.

We may receive transaction references, payment status and other information required to verify and manage transactions.

Your complete payment card details, banking passwords and UPI PIN are not intended to be collected or stored by Zowli Foods.

D. Location Information

If you allow location access, we may collect your approximate or precise location to:

• Identify restaurants near you.
• Display available delivery locations.
• Improve delivery address accuracy.
• Estimate delivery availability.

You may control location permissions through your device or browser settings.

E. Technical Information

We may automatically collect certain technical information, including:

• IP address.
• Browser type.
• Device information.
• Operating system.
• Website usage information.
• Cookies and similar technologies.
• Website interaction and performance information.

3. How We Use Your Information

We use collected information for legitimate business and service purposes, including:

• Creating and managing customer accounts.
• Processing food orders.
• Coordinating restaurant order fulfilment.
• Arranging delivery services.
• Processing and verifying payments.
• Providing order confirmations and updates.
• Responding to customer queries.
• Managing refunds and cancellations.
• Improving website performance.
• Preventing fraud and unauthorized transactions.
• Communicating relevant offers and promotions where permitted.
• Complying with legal and regulatory requirements.

4. Sharing of Information

Zowli Foods does not sell customers' personal information to third parties.

However, we may share necessary information with trusted service providers to operate our platform.

These may include:

Restaurant Partners: Customer name, order details and relevant delivery information required to prepare and fulfil orders.

Delivery Partners: Customer name, delivery address, mobile number and delivery instructions.

Payment Service Providers: Necessary transaction information to process and verify payments.

Technology and Hosting Providers: Information required for website hosting, maintenance, analytics and technical operations.

Government and Regulatory Authorities: Information where disclosure is required by applicable law or a lawful request.

Third-party service providers are expected to handle information responsibly and in accordance with applicable requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Maintain website functionality.
• Remember customer preferences.
• Improve browsing experiences.
• Understand website traffic.
• Measure marketing performance.

You may manage or disable cookies through your browser settings. Certain website features may not function properly if essential cookies are disabled.

For additional details, please refer to our Cookie Policy.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse or destruction.

These measures may include:

• Secure website connections.
• Access controls.
• Authentication procedures.
• Security monitoring.
• Restricted access to customer information.
• Appropriate safeguards with service providers.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including:

• Maintaining customer accounts.
• Processing and managing orders.
• Handling complaints and disputes.
• Maintaining financial and transaction records.
• Meeting legal and regulatory obligations.

When information is no longer required, we will take appropriate steps to delete or anonymize it, subject to applicable legal retention requirements.

8. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of eligible personal information.
• Withdraw consent where processing is based on consent.
• Raise concerns regarding the handling of your information.
• Submit privacy-related complaints.

To exercise these rights, contact us at [email protected].

We may need to verify your identity before processing certain requests.

9. Marketing Communications

Zowli Foods may send promotional emails, special offers, service announcements and updates where permitted by applicable law.

Customers may opt out of promotional communications by using the unsubscribe option in the relevant communication or contacting our support team.

Essential transactional messages, such as order confirmations and payment notifications, may continue where necessary to provide the service.

10. Children's Privacy

Zowli Foods is not intended to knowingly collect personal information directly from children in circumstances where parental consent or other legal authorization is required.

If we become aware that personal information has been collected in violation of applicable requirements, we will take appropriate steps to address the matter.

11. Third-Party Websites

Our website may contain links to external websites and third-party services.

We are not responsible for the privacy practices or content of websites operated independently by third parties.

Customers should review the relevant privacy policies before sharing information with those services.

12. Changes to This Privacy Policy

We may revise this Privacy Policy periodically.

Any updates will be published on this page with a revised Last Updated date.

13. Contact Us

For privacy-related questions, requests or concerns:

Zowli Foods

Email: [email protected]

Address: 11/13, Botawala Building, 1st Floor, Horniman Circle, Fort, Mumbai, Maharashtra – 400001, India.

Website: https://zowlifoods.com/